![]() ![]() shipping costs by refund to your account. If new goods cannot be sent to you, you will be reimbursed with the total amount incl. If, after assessment, the item is deemed to be defective/incorrect, you will be replaced with a new item in the first instance. In the event of a complaint, the product is sent for an examination to see if you used other products, how they were used, if the product was damaged by not using heat protection or, for example, bathing in chlorine or salt water. the hair may only be washed/treated with recommended products and no other products, these may contain ingredients that impair/affect quality and longevity. No complaint is accepted in cases where the hair extension/wig has been dyed or treated in a way other than our care advice and instructions. On our site there are care tips for hair extensions and wigs, we are not responsible and do not replace items that have been used or cared for in a different way than our instructions. IndigosHair reimburses you for the return cost incurred due to the complaint against presentation of a receipt. In the case of complaint cases where the product is found to be defective or incorrect, you as a customer are exempt from costs arising as a result. ![]() Unfortunately, we cannot reimburse the costs you incurred for depositing the hair. In the event of a complaint about the insertion of hair, we ask you to contact the person or salon that carried out the work, as they are responsible for the work being carried out correctly. ![]() Purchases of recommended hair care products must be proven with a receipt. The wigs cannot be advertised if you chose to sleep in it as they destroy it incredibly quickly. This means that the right to complain does not cover errors such as caused by normal wear and tear, incorrect use, use of hair care products other than those recommended or if you have changed the product’s original condition through dyeing, wear or other interventions. The right to complain only covers original errors on the product and only applies if you have used recommended hair care products and no other products as we cannot ensure that all ingredients in a product are compatible and do not impair/affect the quality of the product. If only parts of the product/order are returned to us, we cannot make a complete assessment of the product’s fault and can then only assess and possibly refund for the part we received. The entire product needs to be returned in order for IndigosHair to be able to assess the claim, together with a detailed description of the fault and how the product was used. If you believe that a product is defective or incorrect, contact us as soon as the fault is discovered and make a complaint about the product. If you have added a cut to your wig, the right of withdrawal does not apply either. It also does not apply if you ordered a special size that was not already in stock. The right of withdrawal does not apply to specially ordered goods that are tailored for you, such as wigs or toppers that are measured and colored according to your head and wishes. If there is no report within 2 days, the delivery is considered correct and fulfilled. When you receive your package, it is your responsibility to immediately check that you have received the correct items and quantity, if errors in the delivery are discovered, this must be notified to us immediately via e-mail no later than 2 days after receipt. When returning, the product must be unused and the packaging and any seals must be unbroken, otherwise the return will not be accepted. You will be refunded provided that the item is returned in pristine condition (same condition as when delivered to you). From the day the goods reach your agent, you have 14 days to return the goods. This is done by e-mail or via SMS 0702151102. If you want to return your order, please notify us in writing within 14 days of receiving the item. ![]() You cannot cancel a pre-order item (PREORDER) as it is ordered as requested. ![]()
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